Read Our Returns + Exchanges Policy | Nisolo

RETURNING PRODUCTS TO Nisolo IS EASY!

 

Just follow these steps:

 

Return Policy

All unworn and unaltered items may be returned within 60 days of the original purchase date. You’ll find a Returns & Exchanges form located in an envelope in your shipment. Please fill out all necessary information and include it in your return shipment. If you chose to return an item, $6.95 will be held from your refund to cover shipping and restocking. Alternately, you can choose to return an item for store credit at no additional cost to you. If you received an incorrect or damaged item or have any questions about the returns process, please contact us immediately.

If you live outside the US, please fill out the Returns and Exchanges form and return your items to the following address:

Nisolo Returns/Exchanges
1801 12th Avenue North
Nashville, TN 37208

Allow up to 3-4 business days for your return to be processed once they arrive at our warehouse. An email notification will alert you once you have been reimbursed. If you choose to receive store credit, you will be emailed a gift card for the full amount paid. 

Exchange Policy

We currently offer one free exchange for any unworn and unaltered items exchanged within 60 days of the original purchase date.

You’ll find a Returns & Exchanges form located in an envelope in your shipment. Please fill out all necessary information and include it in your return shipment. 

If you live outside the US, please fill out the Returns and Exchanges form and return your items to the following address:

Nisolo Returns/Exchanges
1801 12th Avenue North
Nashville, TN 37208

Allow up to 3-4 business days for your exchange to be processed once your package arrives at our warehouse. We will cover the shipping cost to return the shoes back to you.

Questions?

Contact us at support@nisolo.com

 


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