RETURNING PRODUCTS TO Nisolo IS EASY + FREE!
Just follow these steps:
If for any reason you are unhappy with your product or want to make a change, we can refund or exchange any unworn, unaltered, or defective merchandise within 60 days of the original purchase date. Please note that if shoes show obvious wear, they cannot be exchanged. Please use caution when trying shoes on, especially on hard surfaces. If you received an incorrect or damaged item or have any questions about the returns process, please contact us immediately.
Nisolo gladly accepts returns for refund or exchange under the following conditions:
- Product is unworn, unaltered, or defective
- Product is returned to Nisolo within 60 days from the original purchase date
Prepare your product for a return
We now offer free returns! Please complete the Return & Exchanges Form (located in an envelope in your order) and include it with your return shipment. We include a shipping label in all domestic orders to make the returns process as easy as possible.
If you live outside the US, please fill out the Returns and Exchanges form and return your items to the following address:
1801 12th Avenue North
Nashville, TN 37208
Allow up to 1-2 business days for returns to be processed once they arrive at our warehouse. An email notification will alert you once you have been reimbursed. If you chose to receive store credit, you will be emailed a gift card for the full amount paid.
Prepare Your Product for an exchange
We offer unlimited exchanges to ensure you find the perfect fit. Please complete the Returns & Exchanges Form (located in an envelope in your order) with your desired style/size and mail your merchandise using the provided return shipping label.
Allow up to 1-2 business days for exchanges to be processed once they arrive at our warehouse. An email notification will alert you once the exchange product has been shipped. If the product you request is out of stock, we will notify you via email with possible next steps.
If you would like to expedite your exchange and ensure your item is still in stock, we would recommend placing a separate order and returning your original product for a full refund.
Contact us at firstname.lastname@example.org