Part-Time Customer Experience Associate

About Nisolo

Nisolo is a disruptive, socially conscious lifestyle brand creating value for consumers and producers in the fashion space through the design, manufacturing, and direct-distribution of handmade leather shoes, accessories, jewelry, and select apparel goods. We are a young company composed of smart, driven teammates committed to constantly improving our work. We are passionate and compassionate, ambitious and pragmatic. In four years, we have grown from a handful of people with a good idea to over 100 individuals passionately pursuing a common dream. With our eyes set on our long-term goals, we seek to build a strong company infrastructure, with a culture of high performance, social impact and work life balance.

About You

  • You have exceptionally strong written and oral communication skills.
  • You listen well and have a “no task is too small” mindset.
  • You are energetic, polite and patient.
  • You get excited to learn quickly and soak in information.
  • You find the positive in negative situations.
  • You are exceptionally well-organized and are detail-oriented.  
  • You respond positively to constructive feedback and adapt quickly to change.
  • You take initiative and don’t need to be asked anything twice.
  • You display strong interpersonal skills and enjoy working with a team.
  • You’re not afraid to have a little fun every now and then.
  • Responsibilities

  • Assist customers over the phone, chat and email with exceptional, personalized service.
  • Troubleshoot when necessary and proactively communicate any concerns or procedure recommendations to supervisor.
  • Skills & Qualifications

  • Committed to excellent customer experience
  • 1+ years of customer service related industry experience is preferred, but not required.
  • Passion for learning; always seeking to sharpen skills.
  • Strong organizational and interpersonal skills.
  • Confident and enthusiastic communicator.
  • Comfort in a fast-paced environment.
  • Patient with an ability to relate to a wide variety of customers.
  • Team player who is resourceful and flexible.
  • High School diploma or equivalent
  • Compensation: $12/hour

    Timing: Estimated start date: October 2018. Only candidates who pass through to the interview round will be contacted.

    Location: Nashville, Tennessee   

    Next Steps: If you are interested in applying for this position, please email a single PDF document containing a cover letter, answers to the below four questions, and a résumé to sarah@nisolo.com with the subject line “Staff Recruitment: Customer Experience Associate [Applicant’s Name].”

  • What makes you the best candidate for this position?
  • Why is Nisolo the best fit for you?
  • Explain a time when you received poor customer service and what you would have done differently if you were in their shoes.
  • Name four brands that you admire for their customer experience and why.