Customer Experience Intern
Nisolo means not alone.
We are a team of makers, doers, and storytellers working together to facilitate a healthy connection between consumers and producers in the global marketplace. As consumers, we are not alone in the world. We recognize that our small choices have a big impact somewhere else. As producers, we are not alone. We have access to them global market and fair compensation for our work. At Nisolo, we view our social impact in two ways: game changing and life changing.
We are a small, dynamic, high-growth organization so assignments are flexible and adapted to the organization’s needs as well as the candidate’s strengths. Internships are flexible, offered on a full time or part time basis. Students must be willing to commit a minimum of 20 hours per week. As an intern in Customer Experience, you will have the opportunity to gain exposure in: customer experience platforms and technology, quality control and development, troubleshooting, customer surprise and delight programs, and proactive customer experience.
Responsibilities may include:
- Gathering data from all CX channels (phone, email, face-to-face, social media) to help us determine how we can better educate our customers
- Learning how to troubleshoot and provide an excellent experience for our customers
- Researching new ways to communicate effectively with our customers
- Complete a CX related project from start to finish and present key findings to the Nisolo exec team
At Nisolo we are looking for students who are humble, curious, and have a genuine desire to solve business and creative challenges. We expect each intern to become acquainted with many different facets of the business, take initiative and work both independently and as part of a team. A good sense of humor and brave opponents on the ping pong table are a bonus! More specifically, we look for the following qualifications in potential candidates:
- Actively enrolled in an accredited college or university
- Willingness to receive academic credit for the internship
- High energy, friendly and people-focused personality
- Willingness to learn and continually improve
- Willingness to commit to living in Nashville for the duration of the internship.
Please submit your resume to firstname.lastname@example.org. Additionally, please submit a response to the following questions:
- How did you hear about Nisolo?
- Why do you want to intern with Nisolo?
- What are the top three things you want to learn in your internship, and why?