Customer Experience Associate | Nisolo

About Nisolo

Nisolo is a disruptive, socially conscious lifestyle brand creating value for consumers and producers in the fashion space through the design, manufacturing, and direct-distribution of handmade leather shoes, accessories, jewelry, and select apparel goods. We are a young company composed of smart, driven teammates committed to constantly improving our work. We are passionate and compassionate, ambitious and pragmatic. In four years, we have grown from a handful of people with a good idea to over 100 individuals passionately pursuing a common dream. With our eyes set on our long-term goals, we seek to build a strong company infrastructure, with a culture of high performance, social impact and work life balance.

About You

  • You have exceptionally strong written and oral communication skills.
  • You listen well and have a “no task is too small” mindset.
  • You are energetic, polite and patient.
  • You get excited to learn quickly and soak in information.
  • You find the positive in negative situations.
  • You are exceptionally well-organized and are detail-oriented.  
  • You are highly motivated, self-managed, and able to think strategically and independently.
  • You respond positively to constructive feedback and adapt quickly to change.
  • You take initiative and don’t need to be asked anything twice.
  • You display strong interpersonal skills and enjoy working with a team.
  • You’re not afraid to have a little fun every now and then.
  • You care about social impact.

Responsibilities

  • Assist customers over the phone with exceptional, personalized service.
  • Process returns and exchanges.
  • Coordinate with Nisolo’s fulfillment team to ensure accurate communication.
  • Troubleshoot when necessary and proactively communicate any concerns or procedure recommendations to supervisor.
  • Notify customers when products are out of stock or on backorder.
  • Assist with customer experience emails and social media support.

Skills & Qualifications

  • High School diploma plus 4 years of work experience; or a college degree preferred.
  • 1+ years of customer service related industry experience is preferred, but not required.
  • Passion for learning; always seeking to sharpen skills.
  • Strong organizational and interpersonal skills.
  • Confident and enthusiastic communicator.
  • A desire to be a part of a growing team in the fashion industry.
  • Comfort in a fast-paced environment.
  • Patient with an ability to relate to a wide variety of customers.
  • Team player who is resourceful and flexible.

Compensation: Based on previous experience and expertise

Location: Nashville, Tennessee   

Why Nashville? Why not Nashville? If Austin, Brooklyn, LA, SF, and New Orleans somehow had a child, the name would be Nashville. Click here for more details.

Timing: Applications are accepted through July 1, 2016.

Next Steps: If you are interested in applying for this position, please email a single PDF document containing a cover letter, answers to the below four questions, and a résumé to careers@nisoloshoes.com with the subject line “Staff Recruitment: Customer Experience Associate [Applicant’s Name].”

  1. What makes you the best candidate for this position?
  2. Why is Nisolo the best fit for you?
  3. Explain a time when you received poor customer service and what you would have done differently if you were in their shoes.
  4. Name four brands that you admire for their customer experience and why.

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