Customer Experience Assistant | Nisolo

Customer Experience Assistant

Nisolo is a disruptive, socially conscious fashion company creating value for consumers and producers in the fashion space through the design, manufacturing, and direct-distribution of handmade leather shoes, accessories, and select apparel goods.

About Nisolo

We make the highest quality, most beautifully designed, ethically sourced shoes and accessories on the market. We are a young company composed of smart, driven teammates committed to constantly improving our work. We are passionate and compassionate, ambitious and pragmatic. In less than four years, we have grown from a handful of people with a good idea to 40 individuals passionately pursuing a common dream.

Responsibilities

  • Communicate effectively and accurately our product fit, sizing, and unique features to our customers
  • Manage customer inquiries through Zendesk tickets
  • Assist in phone support and face-to-face customer inquiries
  • Support Customer Experience and Shipping departments

Skills & Qualifications

  • Must have a High School diploma or equivalent. Bachelor's degree preferred
  • Self-directed and hard-working
  • Ability to work with a sense of urgency and meet deadlines
  • Strong attention to detail
  • Commitment to excellent customer experience
  • Ability to multi-task
  • Ability to detect problems and report information to appropriate personnel

Compensation: Competitive, hourly wages
Location: Nashville, Tennessee
Position: Part-time committing to at least 20 hours per week

Timing: Applications are accepted on a rolling basis. This is a seasonal position with an early to mid-November start date and contract through mid- to late-January 2016

Next Steps: If you are interested in applying for this position, please email a 1-page PDF document containing a cover letter that answers the below 3 questions as well as a résumé to info@nisolo.com with the subject line “Staff Recruitment: Customer Experience Assistant [Applicant’s Name].”

For the first question, answer as if you are Nisolo’s Customer Experience Assistant responding to a customer’s inquiry.

  1. “Hi, I’ve been looking at your website and am trying to find out which shoe I should purchase. I’m going to a wedding in two weeks and want a shoe that’s comfortable to wear for wedding festivities but that I would also be able to wear work etc.  I normally wear a 7.5, what size and style would you recommend? ”
  2. What sets you apart for this position from other candidates with comparable qualifications and experience?
  3. Tell us about your current situation and time frame. In the event that we would like to move forward with you as a candidate, when is the earliest that you would be available to start?




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